Service and support from the people who made your OWC Jellyfish
Our experts know the ins and outs of the OWC Jellyfish hardware, operating system, and software applications. Our team of media technology experts who have years of video experience are ready to help whenever you need it.
Peace of mind for your shared video workflow.
Every OWC Jellyfish comes with three years of hardware repair coverage through its limited warranty and an onboarding call to get you up and running easily and quickly. OWC Jellyfish Support gives you priority access to our team through phone, email, and chat. Our support also includes major software updates, application support, and access to our media management software and high-level workflow consultations.
Priority access to technical support
Access to media management tools and more
Major software updates
Collaborative video editing support
Priority access to technical support
Major software updates
Access to media management tools and more
Collaborative video editing support
Hardware Coverage
3 years of warranty are included with every OWC Jellyfish purchase
Our OWC Jellyfish Limited Warranty provides repair coverage for parts and labor directly from OWC. In specific cases, it may include advance replacement parts.
Coverage includes the following:
Advance replacement of parts
Technical support walkthrough for hardware replacement
* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.
Major Software Updates
Maintain compatibility with your workstations
The OWC Jellyfish comes with a suite of applications that are consistently updated to maintain compatibility with your environment. Our software updates often include new integrations and features. By signing up for OWC Jellyfish support, you get major updates to:
OWC JellyfishOS
OWC Jellyfish Manager
OWC Jellyfish Connect
OWC Jellyfish Media Engine
Kyno for OWC Jellyfish
Workflow Support
Never skip a beat while collaborating with your team
Our team of video experts can guide you through the best practices of working in a shared environment and provide advice on the following platforms and workflows:
Adobe Creative Cloud
Final Cut Pro X
DaVinci Resolve
Avid Media Composer
Media Asset Management workflows
Data management workflows
Remote editing workflows
OWC Jellyfish Service Level Agreements are not available to customers residing in the state of California.
How to buy
Purchase OWC Jellyfish Support with your new OWC Jellyfish. To add or renew your support plan call us at +1-818-741-2858 to talk with a workflow specialist, or fill out the contact form below.
